Refund policy

Return, Replacement & Refund Policy

 

 

The Elysian

At The Elysian, we are committed to delivering jewellery of exceptional craftsmanship and quality. The following policy outlines the terms governing returns, replacements, and refunds to ensure clarity, fairness, and a seamless customer experience.

 

 

Returns (Within 4 Days of Delivery)

Customers may request a return within four (4) days from the date of delivery.

Return Eligibility

To qualify for a return, the product must:

• Be unused, unworn, and unaltered
• Be in its original, pristine condition
• Be accompanied by original packaging, tags, certificates (if applicable), and invoice
• Show no signs of wear, damage, alteration, or tampering

To initiate a return, customers must contact us at

📧 theelysianjewel@gmail.com within the stipulated period.

Returns dispatched without prior authorisation will not be accepted.

 

Upon approval, detailed return instructions will be communicated.

Return shipping and handling charges may apply unless the return is a result of an error attributable to The Elysian.

 

Replacements (Within 7 Days of Delivery)

Replacement requests may be submitted within seven (7) days from the date of delivery under the following circumstances:

• Manufacturing defects
• Transit-related damage
• Incorrect item supplied

📌 Mandatory Requirement:

A clear and uninterrupted unboxing video is required for all replacement claims.

Replacements will be processed only after the original product is returned and successfully passes quality inspection.

 

 

Damaged, Defective, or Incorrect Items

Customers are advised to inspect their orders immediately upon receipt.

In the event of a damaged, defective, or incorrect item, notification must be provided within forty-eight (48) hours of delivery, accompanied by:

• Order reference number
• Clear photographs and/or videos
• Mandatory unboxing video

Each case will be assessed thoroughly, and resolution will be offered in the form of a replacement or store credit, at our sole discretion.

Non-Returnable & Non-Replaceable Items

The following items are strictly non-returnable and non-replaceable:

• Customized, personalized, or engraved products
• Made-to-order jewellery
• Items purchased during sales or promotional events
• Gift cards
• Products damaged due to misuse, negligence, or normal wear and tear

 

 

 

Exchanges

The Elysian does not offer direct product exchanges.

Customers wishing to purchase an alternative item may initiate a return (if eligible) and place a new order upon approval.

 

Refunds

Upon receipt and inspection of the returned product:

• Customers will be notified regarding approval or rejection
• Approved refunds will be processed to the original payment method
• Refund processing may take up to ten (10) business days
• Additional processing time by banks or payment providers may apply

Please note that shipping charges, COD fees, and handling charges are non-refundable.

If more than fifteen (15) business days have elapsed since refund approval, customers may contact us at theelysianjewel@gmail.com.

 

 

Additional Terms

• Minor variations in color, finish, or texture due to photographic lighting or screen display differences do not constitute defects
• Natural inclusions in diamonds, moissanite, or gemstones are inherent characteristics and are not considered flaws
• The Elysian reserves the right to approve or decline any return or replacement request following inspection
• This policy applies exclusively to purchases made directly from The Elysian